Our Refund Policy
Website Design & Development
Website design & development projects usually comprise of two parts Web Design process & Web Development process.
Web design includes the initial website idea implementation, mockups, layout and design.
Web development process constitutes of CMS (content management system) and/or Blog creation and implementation, any e-commerce solutions, and personalized PHP/ASP/JSP etc. coding.
You will be entitled to a full refund of the upfront payment you made (if any) in the event of following:
- You are not satisfied with initial design mockup.
- We didn’t start your project at all or we’re unable to start soon.
- We are unable to complete the project as per the project’s specifications.
- You want to cancel the project within 24 hours of making payment.
No refund will be given if:
- You have already approved the design mockup.
- This condition will not apply if we are unable to complete the project as per the project’s specifications.
- The project delays are caused by lack of communication from your end.
Hosting and Domain Registration
In case of service cancellation request submitted by the customer, a prorata refund will be issued if the account is eligible for a refund. Cancellations of accounts pre-paid on a yearly basis will only receive a prorata refund based on the monthly rate of the same hosting plan.