Our Refund Policy

Website Design & Development

Website design & development projects usually comprise of two parts Web Design process & Web Development process.

Web design includes the initial website idea implementation, mockups, layout and design.

Web development process constitutes of CMS (content management system) and/or Blog creation and implementation, any e-commerce solutions, and personalized PHP/ASP/JSP etc. coding.

You will be entitled to a full refund of the upfront payment you made (if any) in the event of following:

  • You are not satisfied with initial design mockup.
  • We didn’t start your project at all or we’re unable to start soon.
  • We are unable to complete the project as per the project’s specifications.
  • You want to cancel the project within 24 hours of making payment.
No refund will be given if:
  • You have already approved the design mockup.
  • This condition will not apply if we are unable to complete the project as per the project’s specifications.
  • The project delays are caused by lack of communication from your end.

Hosting and Domain Registration

In case of service cancellation request submitted by the customer, a prorata refund will be issued if the account is eligible for a refund. Cancellations of accounts pre-paid on a yearly basis will only receive a prorata refund based on the monthly rate of the same hosting plan.